Privacy Policy

Data controller

The data controller is Mondial Change SA, Via delle Scuole 2, 6900 Lugano, Switzerland.

For any privacy-related request, email servizioclienti@mondialchange.ch or call +41 91 971 50 40.

Scope

This notice applies to the website and related digital channels operated by Mondial Change SA. It does not cover processing carried out solely at branch counters, which may be governed by additional notices or contractual documents.

Personal data we collect

Depending on your interactions, we may process:

• contact details (first name, last name, email, phone);
• message content submitted via forms (contact, applications, fidelity or gold requests);
• technical browsing data (IP address, browser type, pages visited, date and time) collected by hosting and security systems;
• any documents or attachments you voluntarily send us (for example with a job application).

Why we process data

We process personal data to:

• respond to requests submitted through website forms;
• manage applications and contacts related to open roles;
• provide information about currency exchange, gold and the fidelity programme;
• ensure the security, stability and proper operation of the website;
• comply with legal obligations where applicable.

Legal basis

Processing is primarily based on your consent (for example when you submit a form), the need to respond to a request or take pre-contractual steps, and legitimate interests related to website security and communication management. Where required by law, data may also be processed to meet legal obligations.

Cookies and similar technologies

The website may use cookies and similar technologies. Further details are available in the Cookie Policy.

Sharing of data

We do not sell personal data. Data may be shared with providers that support us technically (hosting, email delivery, site maintenance), bound by confidentiality and lawful processing obligations. We may also disclose data to competent authorities when required by applicable law.

Retention

We retain data only for as long as needed for the stated purposes: generally for the time required to handle your request and, where applicable, for statutory or rights-protection periods. Unsuccessful applications are deleted or anonymised within a reasonable time, unless otherwise agreed or required by law.

Your rights

Under the Swiss Federal Act on Data Protection (FADP) and, where applicable, other laws, you may request access, rectification, erasure, restriction of processing and object to certain processing. You may also withdraw consent where processing is based on it, without affecting the lawfulness of prior processing.

To exercise your rights, contact us using the details above. You may also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

Security

We apply appropriate technical and organisational measures to protect data against unauthorised access, loss or misuse. No system is completely free of risk.

Updates

We may update this notice to reflect legal or service changes. The last-updated date is shown at the top of this page.